Shipping Policy

1. Shipping origin

Orders are dispatched from Raksham Labs offices, operational facilities, authorised fulfilment locations, or partner warehouses located within India. The specific dispatch origin for a given shipment may vary between orders, between line items within the same order, and over time depending on inventory location, SKU availability, carrier coverage, export-processing requirements, and operational considerations.

2. Shipping destinations

Raksham Labs ships across India and to selected international destinations where import of drone subsystems, embedded electronics, communication hardware, GNSS-related systems, or related components is legally permitted.

We reserve the right to refuse, delay, restrict, suspend, or cancel shipments to destinations presenting elevated:

• sanctions risk;
• export-control risk;
• fraud risk;
• operational-security concerns;
• customs restrictions;
• carrier limitations;
• regulatory complications; or
• logistics instability.

Drone-import notice. Drone subsystems, GNSS modules, RF equipment, communication hardware, and related electronic components are import-restricted or import-prohibited in some jurisdictions. Customers must verify the legality of import, possession, integration, deployment, and operation of ordered products in their jurisdiction before placing an order. Raksham Labs does not maintain a public country-by-country eligibility list and does not provide regulatory advice.

3. Order processing and export screening

• In-stock products are generally processed within 1–3 business days after successful payment confirmation.
• Build-to-order, OEM, low-volume, enterprise, development, or custom-configured products may require extended lead times.
• Processing timelines may be affected by inventory conditions, export-compliance review, customs requirements, carrier restrictions, sanctions screening, operational-security review, infrastructure outages, or force majeure conditions.
• Orders may be screened for export-control compliance, sanctions restrictions, fraud prevention, cybersecurity concerns, telecom restrictions, or regulatory requirements before shipment approval.

Customers may be required to provide:

• identification documents;
• import documentation;
• consignee verification;
• business verification;
• regulatory information; or
• additional compliance details

before shipment can proceed.

Export-licence delay. Where a shipment requires an export licence (including DGFT SCOMET authorisation, telecom approvals, aviation clearances, or other regulatory permissions) processing timelines may extend by several weeks or months pending authority decision. Raksham Labs is not responsible for delays attributable to such reviews, and reserves the right to cancel and refund orders for which the necessary authorisation cannot be obtained on commercially reasonable terms.

Peak-season and holiday delays. Processing and delivery timelines may extend during peak shipping seasons, Indian and destination-country public holidays, regional festivals, and major logistics shutdowns (including without limitation Diwali, Chinese New Year hub closures, Eid, Christmas / year-end peak demand, and equivalent regional events).

4. Carriers and delivery timelines

Domestic shipments may be fulfilled using logistics providers including Bluedart, Delhivery, DTDC, India Post, or equivalent carriers.

International shipments may be fulfilled using DHL, FedEx, India Post, freight forwarders, consolidators, or authorised logistics partners.

Shipment booking, label generation, tracking, and carrier selection are typically brokered through Shiprocket or equivalent logistics aggregators. Raksham Labs may change logistics aggregators, carriers, or service levels at any time without notice where operationally necessary.

Delivery estimates are provided for convenience only and do not constitute guaranteed delivery commitments unless expressly agreed in writing.

Tracking events, estimated delivery dates, customs scans, and shipment status updates depend on carrier-provided systems and may not always reflect real-time shipment conditions.

International shipments may be delayed by:

• customs inspections;
• export review;
• sanctions screening;
• aviation restrictions;
• dangerous-goods review;
• regulatory examination;
• carrier disruption;
• destination-country processing; or
• operational-security procedures.

Remote, rural, restricted-access, conflict-sensitive, or high-risk delivery regions may require:

• additional transit time;
• alternate routing;
• additional verification; or
• carrier surcharges.

Certain carriers may not deliver to:

• PO Boxes;
• military forwarding addresses;
• freight lockers; or
• restricted-access facilities.

Shipments may be rerouted, consolidated, split, delayed, or transferred between logistics providers where operationally necessary.

5. Shipping delays beyond reasonable control

Delivery timelines and shipment availability may be affected by circumstances beyond reasonable control including:

• customs inspections;
• sanctions screening;
• export restrictions;
• governmental actions;
• weather events;
• labour disputes;
• cyber incidents;
• power failures;
• carrier disruptions;
• infrastructure outages;
• aviation restrictions;
• pandemics;
• war;
• force majeure events;
• supply-chain shortages.

Raksham Labs is not liable for shipment delays, customs holds, export restrictions, operational interruptions, regulatory detention, or delivery failures arising from such circumstances.

6. Shipping charges, insurance, and freight arrangements

Shipping charges are calculated during checkout based on:

• destination;
• dimensions;
• shipment weight;
• carrier service level;
• insurance requirements;
• dangerous-goods handling;
• export-processing needs;
• operational considerations.

Handling, packaging, compliance-processing, export documentation, or insurance-related costs may be included within the shipping amount.

Shipping charges become non-refundable once shipment processing, packaging, export documentation generation, or carrier handover begins.

Shipment insurance. Shipment insurance, where offered, is provided at the carrier-stated coverage limit or the aggregator-default limit applicable to the chosen carrier service. Declared-value or extended-coverage insurance above default limits may be available on request prior to shipmentand is charged separately. Uninsured shipments are limited to the carrier's statutory liability, which is typically far below the product value, and Raksham Labs is not responsible for loss or damage in excess of such statutory liability for uninsured shipments.

Free and promotional shipping. Free, discounted, or promotional shipping offers may have eligibility limits, weight thresholds, SKU exclusions, destination exclusions, minimum order values, or expiry dates, and may be modified or withdrawn at any time without notice.

Additional charges may apply for:

• customer-requested split shipments;
• address modifications;
• re-routing requests;
• special freight handling;
• customs-return processing.

Carrier-imposed pass-through fees. Address modification, re-routing, hold-at-location, or change-of-consignee requests after dispatch may incur carrier-imposed fees. Such fees are passed through to the customer at carrier cost plus reasonable operational handling.

Large-volume, OEM, enterprise, reseller, research, institutional, or commercial shipments may require separate freight arrangements, quotations, export procedures, or written agreements.

Sustainability claims. Where shipping-related carbon-offset, sustainability, or environmental claims are presented (including those provided by carriers or logistics aggregators), such claims are based on third-party data and are not independently verified by Raksham Labs.

7. Packaging standards

Products are packaged using commercially reasonable protective methods suitable for electronics transit, export handling, and operational shipping environments.

Packaging standards may vary depending on:

• carrier requirements;
• product sensitivity;
• dangerous-goods classification;
• destination-country regulations;
• export restrictions;
• shipment method.

8. Tracking, proof of delivery, and shipment visibility

Shipment confirmation and tracking information are generally issued once carrier handover occurs. You can also view tracking from your account page.

Tracking availability depends on carrier systems, customs visibility, regional infrastructure, and destination-country logistics capabilities.

Carrier delivery scans, shipment logs, customs scans, delivery confirmations, proof-of-delivery records, OTP validation, and logistics-provider records may be treated as evidence of shipment activity or completed delivery to the extent permitted under applicable law.

Delivery performance depends partly on third-party logistics infrastructure outside Raksham Labs' control.

9. Partial shipments and split fulfilment

Orders containing multiple items may ship separately depending on:

• stock availability;
• production schedules;
• dangerous-goods restrictions;
• carrier limitations;
• export-processing requirements;
• customs considerations;
• operational constraints.

Additional shipment notifications may be issued where applicable.

10. Customs, duties, taxes, and import compliance

Incoterms. Unless agreed otherwise in writing, international shipments are made on DAP (Delivered at Place) Incoterms® 2020 (current edition). The customer acts as importer of record and bears all import-side costs, duties, taxes, charges, and risks from the point the consignment reaches the destination country.

For international shipments, customers are solely responsible for:

• customs clearance;
• import duties;
• VAT / GST;
• brokerage fees;
• telecom approvals;
• aviation approvals;
• import licensing;
• radio-frequency approvals;
• local certifications;
• destination-country compliance obligations.

Purchase of a product does not guarantee successful customs clearance, regulatory approval, import eligibility, or operational legality in any jurisdiction.

Commercial invoices, export declarations, and customs documentation are generated using information provided by the customer. Requests to modify export documentation after shipment processing begins may not be possible.

Customers remain responsible for ensuring accuracy of:

• shipping information;
• consignee information;
• import / export details;
• tax information;
• compliance-related declarations.

Where customs brokers, freight agents, or import intermediaries are used, customers remain responsible for their actions, documentation, and regulatory compliance.

Records retention. Shipping documentation, commercial invoices, export declarations, AWB records, and customs-related records are retained for the period required under Indian export-control, tax, and accounting law (typically up to five years) and may be longer where required by law, authority request, or audit obligation.

11. Dangerous goods, batteries, and restricted components

Certain products, lithium batteries, RF systems, antennas, embedded radios, communication modules, GNSS equipment, or related electronics may be subject to:

• dangerous-goods handling requirements;
• carrier screening;
• aviation restrictions;
• telecom restrictions;
• export limitations;
• customs inspection;
• destination-country import controls.

Lithium batteries. Lithium-ion and lithium-polymer cells and batteries are shipped only via carriers, modes, and packaging that comply with IATA Dangerous Goods Regulations (UN 3480 for batteries shipped alone and UN 3481 for batteries packed with or contained in equipment), the IMDG Code for sea freight, and applicable destination-country rules. Depending on cell or battery watt-hour rating, configuration, applicable Packing Instruction (PI 965 / 966 / 967 / 968 / 969 / 970), state-of-charge limits, quantity per package, and consignee type, certain shipments may be unshippable by air, may be restricted to surface freight, may require special handling and labelling, may not be available to all destinations, or may incur additional dangerous-goods surcharges.

Unless expressly agreed otherwise in writing, shipments are not transported under temperature-controlled conditions.

Raksham Labs is not responsible for battery degradation, storage-related deterioration, environmental exposure, or shipment-condition effects resulting from customs hold, carrier delay, or extended transit conditions.

12. Rejected, refused, abandoned, or confiscated shipments

If shipments are refused, abandoned, confiscated, detained, destroyed, returned, or rejected by:

• customs authorities;
• carriers;
• telecom regulators;
• aviation authorities;
• sanctions authorities;
• destination-country agencies

due to import restrictions, customer inaction, consignee issues, regulatory restrictions, sanctions controls, or destination-country law, customers remain responsible for all resulting costs including:

• return shipping;
• storage fees;
• customs penalties;
• destruction charges;
• brokerage fees;
• re-shipment expenses;
• operational handling charges.

Orders refused at delivery for reasons unrelated to verified carrier damage or Raksham Labs error may incur return shipping, customs, handling, operational, or restocking-related charges.

Abandoned-shipment hold period. Shipments that remain unclaimed beyond the carrier's holding period (typically 30 days after the carrier's final failed delivery attempt, unless a longer or shorter period applies under destination-country rules or carrier policy) may be deemed abandoned and may be destroyed, returned, sold to recover costs, or otherwise disposed of at customer expense without further notice.

Raksham Labs is not liable for governmental seizure, customs detention, sanctions action, regulatory inspection, or authority-imposed restrictions affecting shipments.

13. Address accuracy and consignee responsibility

Customers must provide complete and accurate:

• shipping addresses;
• consignee information;
• phone numbers;
• email addresses;
• tax information;
• import-related information.

Tracking notifications, delivery OTPs, carrier coordination messages, and customs-clearance requests may be sent by SMS, voice call, WhatsApp, or email to the consignee contact information provided at checkout. Failure to provide an accurate, reachable phone number or email address (or failure to respond to time-sensitive carrier / customs requests) may cause delivery failures, customs abandonment, return-to-origin charges, or unrecoverable losses for which Raksham Labs is not responsible.

We are not responsible for delays, customs issues, failed delivery attempts, losses, or operational complications caused by inaccurate, incomplete, restricted, or undeliverable information.

14. Inspection, transit damage, and pre-use verification

Customers should inspect shipments and products promptly upon delivery and before:

• installation;
• charging;
• calibration;
• firmware flashing;
• operational deployment;
• integration into airframes or systems.

If visible transit damage exists:

• photograph the shipment before opening where reasonably possible;
• retain packaging materials;
• notify hello@rakshamlabs.com within 48 hours of delivery with the order number, photographs of the damage, the carrier AWB / tracking number, and (where applicable) the carrier proof-of-damage record.

Packages marked delivered by the carrier but not received must also be reported within 48 hours of the carrier's marked-delivered timestamp so that a carrier investigation can be opened.

Unboxing video (recommended for high-value shipments). For high-value, fragile, dangerous-goods, or international shipments, customers are encouraged (but not required) to record a continuous, unedited unboxing video that clearly shows the unopened outer packaging, all visible labels, and the contents being removed. Absence of an unboxing video does not by itself defeat a claim, but its presence materially assists carrier investigation, insurance adjudication, and resolution of missing-item, transit-damage, or tampering disputes.

Transit claims may be evaluated using:

• carrier records;
• operational logs;
• shipment scans;
• delivery confirmation records;
• customs events;
• submitted evidence (including unboxing video).

15. Signature and delivery verification

Certain shipments may require:

• adult signature confirmation;
• delivery OTP validation;
• identity verification;
• secure handover procedures;
• insured-delivery protocols

depending on shipment value, carrier policy, destination, or operational-security requirements.

High-value shipments may require enhanced verification, restricted-delivery handling, insured freight processing, or additional delivery controls.

16. Title and risk of loss

Subject to applicable consumer-protection laws, title and risk of loss transfer upon confirmed delivery by the carrier to the delivery address or authorised recipient associated with the order.

Subsequent misuse, loss, storage damage, environmental damage, installation damage, operational damage, or unauthorised handling becomes the responsibility of the customer except where otherwise required under applicable law.

17. Order changes, cancellation, and returns shipping

Shipping-address modifications, consignee updates, carrier changes, split-shipment requests, or cancellation requests may only be possible before:

• shipment processing;
• packaging;
• export-document generation;
• carrier handover.

Once shipment processing has begun or tracking information has been generated, cancellation or modification may no longer be possible. Post-handover matters are governed by the Refund & Replacement Policy.

Returns shipping. Where products are returned for replacement, refund, or warranty under the Refund & Replacement Policy or Limited Warranty Policy, the responsibility for return-shipping costs (and, where applicable, import duties and other charges already paid on the outbound leg) is governed by those policies and depends on whether the return arises from a verified manufacturing defect, transit damage, dead-on-arrival case, or customer-initiated reason. Return shipments must be sent to the address provided in the return authorisation, which may differ from the original dispatch origin. Returns sent to any other address may be refused or treated as abandoned.

18. Commercial, OEM, and enterprise shipments

OEM, reseller, institutional, research, enterprise, commercial, or large-volume shipments may be governed by separate freight arrangements, insurance requirements, export procedures, compliance review, operational-security procedures, or written agreements.

Consignee-billed shipping accounts. For OEM, enterprise, and large-volume buyers, consignee-billed shipping (using a customer-provided carrier account, for example FedEx, DHL, or UPS) may be supported on a case-by-case basis. In such cases the customer is solely responsible for ensuring that their carrier account is in good standing, has sufficient credit, is authorised for the relevant lane and Incoterms, and complies with applicable export and customs requirements. Raksham Labs is not liable for delays, surcharges, refusals, or losses arising from third-party carrier-account misconfiguration, suspension, or non-payment.

Samples, loaners, and demo shipments. Sample, evaluation, loaner, demonstration, trade-show, or other non-sale shipments may be governed by separate written terms covering insurance, return obligations, title and risk allocation, time-bound return windows, and damage liability.

19. Contact

Shipping and logistics support: hello@rakshamlabs.com.

General enquiries: hello@rakshamlabs.com or through the contact page.